RoadWagz, your boutique source for unique online pet products, pet toys and supplies, pet grooming supplies, pet apparel, pet clothing, dog clothing, dog and cat collars, pet accessories, and spa items for the dog on the go.

General Policies

Most items are in stock. Please allow 1 to 2 weeks for delivery unless specified. However, if a product is out of stock or needs to be produced, we will contact you with information as to the delivery time needed to fill the order.

Shipping charges are as follows:
1. First pound charge is $8.50. Add $2.00 for each additional pound.
2. Add $2.00 if shipping to a residential area.
3. There may be additional charges for out of area deliveries.
4. Please provide street address for deliveries. UPS will not deliver to a P.O. Box.
5. Insurance will be added for all UPS orders above $100.00.

FedEx is also available upon special request.

Priority Mail is provided for APO, Hawaii and Alaska shipments.

International Priority Air Mail will be provided for out of the country shipments. Insurance will be added to these shipments

Shipping Policies

We offer the following shipping methods and delivery times:

Standard: UPS Ground 5-7 Days  Express: UPS 2 Day Air  Overnite: UPS Next Day Air

Shipping Charges

Order Value  Shipping Charges   Standard    Express    Overnite  below $2.00  $9.00  $18.50  $42.00  $2.00 and more   quote   quote   quote

We will give shipping charges via e-mail to buyers for international shipment and request their approval prior to shipment.

Gift Boxing/Wrapping and Cards

• Please note that Gift Boxing/Gift Wrapping is available on selected items for a charge $3 per item.
• One gift card per order is available free of charge.

  Taxes

  We collect state sales tax when shipping to the following states:

  	State	Rate
  	CA	9.75%

  State of California sales tax of 8.25% for all items shipped to customers in the state of California.

  Credit Cards Accepted

  Please note that we accept American Express,  Mastercard,  Visa.

  Order Cancellation Policies

  Orders will be cancelled if bank denies credit card and customer is unwilling to correspond or provide sufficient funds. We will advise if there is a problem with your credit card or shipping instructions.

  Return Policies

  Roadwagz policy:
  1. No claims will be allowed or considered after one week (5 working days) from receipt of goods.
  2. No merchandise accepted for credit or exchange unless authorized by RoadWagz/JMI and assigned a return authorizaton number.
  3. Restocking charge of 10% for each returned item.
  4. Customer is responsible for return freight.
  5. Upon receipt of returned item we will credit the customer's account less the restocking charge and freight charges. *PLEASE NOTE: RETURNED ITEM MUST BE IN THE SAME CONDITION AS IT WAS WHEN SENT.*

  Store Privacy Policies

  We respect your privacy.

  Main Location

  8950 West Olympic Blvd #363
  Beverly Hills, CA 90211
  Phone: (310) 855-7551
  Fax: (310) 652-0708
  E-mail: customercare@roadwagz.com

  For driving directions and additional locations click here.

  About Us

  Roadwagz (www.roadwagz.com), division of JM International, is a family business with over 40 years of experience in the fashion industry, including designing and manufacturing in both the wholesale and retail markets. Roadwagz is a designer of pet apparel and accessories for stylish pets and their owners. Roadwagz takes pride in the quality of all their designer pet apparel and accessories which are manufactured primarily in the U.S.A. as well as in Europe and Asia.

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